1. How can I add funds to my account?
You can add funds using any of the following payment methods:
- Cryptocurrency
- Binance Gift Card
- TrueMoney Cash Card
- Razer Gold PIN (THB)
Funds are credited to your account automatically as soon as our system receives confirmation that your payment is complete. If your balance has not updated within 30 minutes of confirmation, please contact our support team with your Transaction ID so we can investigate and assist you more quickly.
2. When can I start using my purchase?
Access is activated automatically as soon as your purchase is complete. No additional approval is required, so you can start using the product right away.
3. Where can I download my purchased products?
You can download your purchased products from the Customer Dashboard. Sign in, go to your account page, and select the downloads menu to access your product files.
4. How do I install and start using a product?
Most products are designed to be ready to use (Plug and Play), so you can launch them without a complicated setup. Some products may require additional tools or changes to Windows Security settings. Please read and follow the instructions for your specific product before getting started.
5. Does my access time keep counting down when a product is Updating, Testing, or Offline?
When a product is marked Updating, Testing, or Offline, your remaining access time is paused automatically. The countdown resumes when the product becomes available again, so you do not lose access time while it is in any of these states.
6. Is there a risk of detection or an account ban?
We regularly test our products to help ensure safe and reliable use. While the risk of detection or account suspension is generally low based on our testing, it cannot be completely eliminated.
Products marked Use at Own Risk may carry additional risks. We recommend using all products responsibly, as we cannot guarantee protection against account-related penalties.
7. What is your refund or compensation policy?
If an update is significantly delayed or a product's development is discontinued, compensation will be provided as account credit only, with no refund to the original payment method. You can use this credit toward services or future purchases.
8. How can I contact support?
You can contact our support team through Discord. Please include the name of the affected product or transaction, describe what happened, and provide relevant details such as error messages, screenshots, or a Transaction ID, if available. This helps our team investigate and resolve your issue more quickly.