1. How can I add funds to my account?
You can add funds using any of the following payment methods:
- Cryptocurrency
- Binance Gift Card
- TrueMoney Cash Card
- Razer Gold PIN (THB)
Funds are credited to your account automatically as soon as our system receives confirmation that your payment is complete. If your balance has not updated within 30 minutes of confirmation, please contact our support team with your Transaction ID so we can investigate and assist you more quickly.
2. When can I start using my purchase?
Access is activated automatically as soon as your purchase is complete. No additional approval is required, so you can start using the product right away.
3. Where can I download my purchased products?
You can download your purchased products from the Customer Dashboard. Sign in, go to your account page, and select the downloads menu to access your product files.
4. How do I install and start using a product?
Most products are designed to be ready to use (Plug and Play), so you can launch them without a complicated setup. Some products may require additional tools or changes to Windows Security settings. Please read and follow the instructions for your specific product before getting started.
5. Does my access time keep counting down when a product is Updating, Testing, or Offline?
When a product is marked Updating, Testing, or Offline, your remaining access time is paused automatically. The countdown resumes when the product becomes available again, so you do not lose access time while it is in any of these states.
6. Is there a risk of detection or an account ban?
Yes. Although we test our products regularly and with each update, using third-party tools still carries a risk of detection or account suspension. Products marked Use at Own Risk carry a higher risk than usual.
Please consider these risks before use. You are responsible for the risks associated with using the product, and we cannot accept responsibility for account suspensions resulting from its use.
7. What is your refund or compensation policy?
If an update is significantly delayed or a product's development is discontinued, compensation will be provided as account credit only, with no refund to the original payment method. You can use this credit toward services or future purchases.
8. How can I contact support?
You can contact our support team through Discord. Please include the name of the affected product or transaction, describe what happened, and provide relevant details such as error messages, screenshots, or a Transaction ID, if available. This helps our team investigate and resolve your issue more quickly.